Privacy Policy

1. Introduction

Emirates Health Services ("EHS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications: CardioEHS and EHS Critical Care (collectively, the "Applications").

These applications are designed to facilitate registration, access to conference materials, networking, and event management for medical professionals attending our conferences.

2. Information We Collect

2.1 Personal Information

When you register for or use our Applications, we may collect:

• Account Information: Name, email address, phone number, professional title, and medical specialty
• Professional Details: Medical license number, institution/hospital affiliation, professional credentials
• Conference Registration Data: Selected sessions, workshops, preferences, and dietary requirements
• Payment Information: Billing details for conference fees (processed securely through third-party payment processors)

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Pages viewed, features accessed, time spent in the application
• Location Data: General location data (with your permission) for venue navigation and local services
• QR Code Scans: Attendance tracking for sessions and networking events

2.3 User-Generated Content

• Questions submitted during sessions
• Feedback and survey responses
• Messages sent through in-app communication features
• Profile information shared with other attendees (optional)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Conference Management

• Process your conference registration and attendance
• Provide access to conference schedules, programs, and materials
• Send important updates, notifications, and announcements
• Manage certificate issuance and CME credits

3.2 Service Improvement

• Analyze usage patterns to improve our applications and services
• Personalize your conference experience
• Conduct research and analytics to enhance future events
• Troubleshoot technical issues and maintain security

3.3 Communication

• Send you conference-related communications
• Respond to your inquiries and support requests
• Notify you about future EHS conferences and events (with your consent)

4. Data Sharing and Disclosure

We respect your privacy and limit data sharing as follows:

4.1 Conference Partners

We may share your information with conference sponsors, speakers, and exhibitors only with your explicit consent (e.g., when you scan their QR codes or opt-in to networking features).

4.2 Service Providers

We share data with trusted third-party service providers who assist us with:

• Payment processing (secure payment gateways)
• Cloud hosting and data storage (Firebase, Google Cloud)
• Analytics and performance monitoring
• Email and notification services

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations
• Protect the rights, property, or safety of EHS, our users, or others
• Prevent fraud or security threats

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Data is stored on secure, encrypted servers
• Access Controls: Limited access to personal data by authorized personnel only
• Regular Audits: Security assessments and updates to protect against vulnerabilities
• Authentication: Secure login mechanisms with email verification

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for the following periods:

• Active Accounts: As long as your account remains active and you continue using our services
• Conference Records: Up to 5 years for accreditation and CME documentation purposes
• Legal Obligations: As required by applicable healthcare and data protection laws

You may request deletion of your account and associated data at any time by contacting us. Some information may be retained in backup systems for a limited period.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

• View and update your profile information within the application
• Request a copy of your personal data

7.2 Deletion

• Request deletion of your account and personal information
• Note: Some data may be retained for legal or legitimate business purposes

7.3 Opt-Out

• Unsubscribe from marketing communications at any time
• Disable push notifications through your device settings
• Control location tracking permissions

7.4 Data Portability

• Request your data in a structured, commonly used format

8. Third-Party Services

Our Applications may integrate with third-party services:

• Firebase: Authentication, cloud storage, and real-time database
• Google Services: Maps, analytics, and cloud infrastructure
• Payment Processors: Secure payment gateways for registration fees

These third parties have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of these external services.

9. Children's Privacy

Our Applications are designed for medical professionals aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us immediately for removal.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United Arab Emirates and countries where our cloud service providers operate. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes through:

• In-app notifications
• Email communications
• Prominent notice on our website

Your continued use of the Applications after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Cookies and Tracking Technologies

Our Applications may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve performance
• Provide personalized content
• Enable security features

You can manage cookie preferences through your device settings.

13. Consent

By using our Applications, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our Applications.